NARWAL POLITICHE

Panoramica delle Politiche

Product Support Policy

Updated on: April 24, 2024

Effective on: April 24, 2024

 

Narwal (“We” or “Narwal”) does our best to provide continuous security updates for our hardware products. 

The security updates include the latest security patches, security vulnerability fixes, and other necessary 

security improvements.Narwal will maintain the security updates for at least 2 years from the launch day of

products. 

The support for security updates may vary according to models of the products and is therefore subject to

 the actual situation.

We will regularly publish the security updates of Narwal hardware products here, and we encourage you 

to regularly review this Policy.

 

Model Category Model name on the marketplace Release time (in South Korea) End-of-maintenance time (in South Korea)
YJCC012 Robot Vacuum and Mop Narwal Freo 9 June 2023 9 June 2028
YJCC019 Robot Vacuum and Mop Narwal Freo Z10 8 May 2025 8 May 2030
YJCC025 Robot Vacuum and Mop Narwal Flow 4 September 2025 4 September 2030
YJCC026 Robot Vacuum and Mop Narwal Flow October 2025 October 2027
YJCC027 Robot Vacuum and Mop Narwal Freo X10 Pro 4 September 2025 4 September 2030
YJCC033 Robot Vacuum and Mop Narwal Freo Z10 Pro 11 March 2026 11 March 2031
YJCC025 Robot Vacuum and Mop Narwal Freo Z10 Ultra March 2025 March 2027
YJCC020 Robot Vacuum and Mop Narwal Freo Z10 May 2025 May 2027
YJCC017 Robot Vacuum and Mop Narwal Freo Z Ultra October 2024 October 2026
YJCC015 Robot Vacuum and Mop Narwal Freo X Ultra September 2023 September 2025
YJCC023 Robot Vacuum and Mop Narwal Freo Pro November 2024 November 2026
YJCC018 Robot Vacuum and Mop Narwal Freo X Plus April 2024 April 2026
YJHV003 Wet Dry Vacuum Narwal V40 Station 8 January 2026 8 January 2031

*Disclaimer:

1. Once the security updates support period is published on this page, it will not be shortened later. If it is extended, 
 we will modify this policy in a timely manner.

2. The information on this page is for reference only, and the actual situation is subject to the security updates and 
applicable product models received by your App.

3. We may modify this Policy from time to time, and we encourage you to regularly review the latest version to 
understand the security updates of Narwal hardware products.